Onkyo troubleshooting

Onkyo troubleshooting DEFAULT

Troubleshooting

Resetting the unit

Resetting the unit to the status at the time of shipment may solve the problem. If the measures mentioned in the troubleshooting do not solve the problem, reset the unit with the following procedure. If you reset the unit status, your preferences will be reset to the defaults. Note them down before starting reset.

How to reset

1.While holding down CBL/SAT on the main unit (note that step 2 must be performed with this button pressed down)

2.Press 9805.pngON/STANDBY on the main unit. "Clear" is appeared on the display and the unit will enter standby mode.

9817.png

How to reset the remote controller

1.While holding down 1RECEIVER on the remote controller (note that step 2 must be performed with this button pressed down)

2.Press and hold 2Q for 3 or more seconds until the 3 remote indicator stays lit. Within 30 seconds, press 1RECEIVER again.

9830.png

SN 29402837HTML
(C) Copyright 2015 Onkyo Corporation Japan. All rights reserved.

Sours: https://www.onkyo.com/manual/txnr646/adv/en/052.html

10 most common problems people have with their new Onkyo receivers

I've spent a lot of time over the last couple months in the various Onkyo receiver threads, and there are a number of issues that come up over and over again. Here's my list of the 10 most common problems people have with their new Onkyo receivers and how to deal with them. All feedback is welcome.
Setting HDMI Audio Out=ON
This one is very common and it causes a lot of problems. Symptoms include not being able to receive any signal format other than 2 channel PCM, getting video but no audio from HDMI sources, and your receiver always being muted when you first turn it on. Always set HDMI Audio Out=OFF unless you want to use your television's speakers.

1.Expecting to see the TrueHD indicator light up with input from a PS3, HD-A1, HD-A2, HD-A3 etc.
If you have things configured correctly, you'll get all the benefit of TrueHD, DD+ and DTS-HD with your Onkyo receiver, assuming your HD-DVD or Blu-Ray player is capable. However, in order to see the TrueHD or DD+ or DTS-HD indicators light on your receiver, the player has to send the undecoded bitstream. Most current players can't do that. They decode the bitstream and send multichannel PCM. Your receiver can't look at the PCM and tell what format it was in originally so it can't turn on the indicator on the front panel. The list of players that can transmit TrueHD, DD+ etc. bitstreams is very short and includes the Toshiba HD-A35 and HD-XA2 with firmware >= 2.7, the Samsung BD-P1400 w/firmware update, the Pioneer Elite 95FD, and the Panasonic DMP-BD30,EP-35 HD-DVD(thanks Lee).

2.Expecting to get sound in Zone 2/3 for sources that are connected only with HDMI or SPDIF cables
If you want to use zone 2/3, you have to run stereo analog cables from your sources to your receiver in addition to any HDMI or SPDIF cables.

3.Sloppy speaker cabling
This is one mistake that can cost you your receiver. Take your time with the speaker wires, especially if you're using bare wire connections. It's very easy to have 1 or 2 stray copper wires brush up against the adjacent speaker terminal or the chassis which can trip the protection circuits or damage your receiver. Consider using banana plugs to avoid this problem, especially at the receiver end, or solder the bare ends of the wires to keep them from fraying.

4.Using the Surr Back speaker terminals instead of the Surr terminals in a 5.1 system
A lot of people new to home theater assume that in a 5.1 setup you have 3 front speakers and 2 behind you, and that when you go to 7.1, you put the two additional speakers on the sides. That's backwards. In a 5.1 system, you should have 3 speakers in front and two on the sides. The two on the sides are called the surround speakers and they should be connected to the surround speaker terminals. In a 7.1 system, you have two additional speakers behind you connected to the surround back speaker terminals. Because of room constraints or personal taste, many people with 5.1 systems put the surround speakers in the back of the room. That's okay, just make sure you connect them to the Surr L and Surr R terminals. The Surr Back L and Surr Back R terminals only get used for 7.1.

5.One of the symptoms of mistakenly using the Surr Back terminals in a 5.1 setup is Audyssey failing when it tests the Surrounds.

Dolby recommended speaker setup
THX recommended speaker setup

Plugging your subwoofer into the multichannel subwoofer input instead of the subwoofer preout
This is a mistake that even experienced people make. Both connectors are purple, so it's easy to do. If you're not getting any sound out of your subwoofer, this is the first thing to check.

7.Improperly setting the volume knob on your subwoofer before running Audyssey
Powered subwoofers always have a volume knob on the back. There's some leeway on where that volume knob gets set, but you'll have problems if it's too low or too high. The best way to set it initially is with a Radio Shack sound level meter. On the Speaker Setup/Level Calibration screen on your Onkyo, set the Subwoofer level to about -3.0dB and set the volume knob on your sub about 1/3 the way up. Then play the internal subwoofer test tone from your Onkyo. While the tone is playing, measure the sound level from your preferred seating position and adjust the volume knob on your sub until the Radio Shack meter reads 75dB. This is easier to do with two people. If you don't have a Radio Shack meter and don't want to get one, read the manual that came with your subwoofer and see what they recommend for the volume knob setting. You can also play some music and listen to some movies and adjust it by ear until it sounds natural.

8.If you get it about right, after you run Audyssey the Level Calibration for your subwoofer will be within a range from about -3.0dB to +3.0dB. If it's much below -3.0dB, turn the volume knob down a little on your subwoofer and run Audyssey again. Likewise, if it's much over 3.0dB, you have the volume knob on your subwoofer set too low. Turn it up and run Audyssey again.

If you like to run your subwoofer louder than the 75dB level and your Level Calibration is less than 0dB, increase the Level Calibration on your receiver a couple dB. On the other hand, if you want your subwoofer louder than the 75dB level and the Level Calibration is greater than 0dB, turn the volume knob on your sub up a little bit.

If the subwoofer Level Calibration is way off in either direction it can result in distortion. Also if it's too low and your subwoofer has an auto on/off feature, your sub may not come on except during especially loud special effects.

Make sure you read the manual that came with your subwoofer and if their recommendations differ from this, use the manufacturer's recommendations.

Radio Shack Sound Level Meter

9.Not checking Audyssey's results after doing a calibration
Just because Audyssey terminates normally, that doesn't mean it did everything optimally. Check the subwoofer Level Calibration, and check to see how many of your speakers are set Fullband. Unless your speakers are truly full range, you might want to set the crossovers manually.

Not setting Listening Modes for 2 channel sources
This is mostly an issue for your cable TV input. If you don't set a listening mode for 2 channel sources, you'll occasionally hear loud relay clicks when a program goes to a commercial or when changing channels. When that happens while switching to a program or commercial with a 2 channel soundtrack, just press the Surr button or THX button on your remote to select a 5.1 or 7.1 surround mode. Your receiver should remember that Listening Mode and the clicks should go away. For cable boxes that always transmit Dolby Digital, you should only have to do this once for DD 2.0. For DirecTV receivers that can send DD 2.0 and also 2 channel PCM, you'll have to do it a couple times.

10.Neither running Audyssey nor manually configuring your speakers
If you run Audyssey, it will determine which speakers are present and disable the ones not present. So if you have a 5.1 setup and run Audyssey, it will disable the surround back speakers. If you don't run Audyssey, remember to go into the Speaker Config and manually disable any speakers not present in your setup. To manually disable speakers, scroll through the crossover settings on the Speaker Config screen and select the option "None".

If you don't disable unused speakers, you may completely lose channels from the soundtrack you're listening to. You'll also be allowed to select Listening Modes that don't make sense for your speaker system. For instance on a 5.1 system, you should be able to select the PLII listening mode but not the PLIIx listening mode. If your Onkyo allows you to select PLIIx on anything less than a 7.1 system, it's not configured correctly.


Hope this helps

http://www.avsforum.com/avs-vb/showthread.php?t=949414


Kev.

 

Sours: https://www.avforums.com/threads/10-most-common-problems-people-have-with-their-new-onkyo-receivers.719926/
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Problems With Onkyo Receivers

Onkyo began making phonograph pickups in 1946. As of 2010, the company is still making audio components. Onkyo is known for their receivers, which enable other stereo or home theater components to work together to provide you with a complete listening and viewing entertainment experience. Your home theater or stereo system will not function properly if the receiver that controls it is having problems. There are several problems you can experience with an Onkyo receiver.

No Sound

Incorrect settings on your Onkyo receiver can result in no sound. The digital input signal should be set to "Auto." Select the correct digital input source. Unplug headphones from the receiver when you are trying to use your system with the external speakers. Press the "Muting" button on the remote control to unmute your Onkyo receiver. Check the inputs and outputs to ensure they are correctly connected to the receiver. Adjust the volume controls so you can hear sound. The bare wires of the speakers should be in contact with the metal parts of the speaker terminal on the receiver. Check all speaker wire and power cords for shorts. Your Onkyo receiver is not compatible on its own with a turntable that uses an MC cartridge. You must connect an MC head amp or transformer to the Onkyo receiver before the turntable will work. Additionally, Onkyo reported that certain models made between 2009 and 2012 had a defective network chip that contributed to the loss of audio.

No Picture

Video connections going into your Onkyo receiver must be securely seated in the video inputs before you will see a picture. Ensure you are using the correct cables such as S-Video or HDMI, advises Upgraded Home. Set your TV to the same video input that is selected on the Onkyo receiver. Consult your TV owner's manual. Any resolution set on the receiver that is not supported by the TV will result in no video output through the HDMI connections. The Onkyo receiver will display a "Resolution Error" message. Use a resolution setting that is supported by your TV to fix the problem.

Cannot Control Other Components

Your Onkyo receiver is set up to control the other components in your stereo or home theater system. The settings on the receiver and the components must be the same in order for the receiver to control the system. The R1 cable and analog audio cable must be hooked up at the same time. Enter the appropriate remote control code for the component you are trying to control. Point the remote control directly at the receiver. Try adjusting the component manually. If manual adjusting works, change the batteries in the remote control.

Cannot Record

The Onkyo receiver can only control a recording function when the proper settings are used on the recording component. Ensure the recording component is connected correctly to the receiver. Input signals are not fed through to outputs with the same name class such as DVR/In and DVR/Out to prevent damage to the receiver. Turn the recording component on with the remote control. Set it to "Record." Change your system from "Pure Audio" listening mode. You cannot record video in this mode.

Sours: https://homeguides.sfgate.com/problems-with-onkyo-receivers-13408403.html
ONKYO AV Receiver - How to use integrated DEBUG MODE for ERROR DETECTION - Part#2

Troubleshooting

Resetting the unit

Resetting the unit to the status at the time of shipment may solve the problem. If the measures above do not solve the problem, reset the unit with the following procedure. If you reset the unit status, your preferences will be reset to the defaults. Note them down before starting reset.

How to reset

1.While holding down CBL/SAT on the main unit (note that step 2 must be performed with this button pressed down)

2.Press 7920.pngON/STANDBY on the unit. "Clear" is appeared on the display and the unit will enter standby mode.

13973.png

How to reset the remote controller

1.While holding down 1RCV on the remote controller (note that step 2 must be performed with this button pressed down)

2.Press and hold down 2HOME until the 3 remote indicator lights (about 3 seconds). Within 30 seconds, press 1RCV again.

13988.png

SN 29401761HTML_EN
(C) Copyright 2014 Onkyo Corporation Japan. All rights reserved.

Sours: https://www.onkyo.com/manual/txnr636/adv/en/051.html

Troubleshooting onkyo

Troubleshooting

If you have any trouble using the AV receiver, look for a

solution in this section. If you can't resolve the issue

yourself, contact your Onkyo dealer.

If you can't resolve the issue yourself, try resetting

the AV receiver before contacting your Onkyo dealer.

To reset the AV receiver to its factory defaults,

turn it on and, while holding down the [VCR/DVR]

button, press the [ON/STANDBY] button. "Clear"

will appear on the display and the AV receiver will

enter Standby mode.

VCR/DVR

Note that resetting the AV receiver will delete your

radio presets and custom settings.

Power

Can't turn on the AV receiver

• Make sure that the power cord is plugged into the wall

outlet properly.

• Unplug the power cord from the wall outlet, wait 5

seconds or more, then plug it back in again.

The AV receiver turns off as soon as it's turned

on

• The amp protection circuit has been activated.

Remove the power cord from the wall outlet immedi-

ately. Disconnect all speaker cables and input sources,

and leave the AV receiver with its power cord discon-

nected for 1 hour. After that, reconnect the power cord

and set the volume to maximum. If the AV receiver

stays on, set the volume to minimum, disconnect the

power cord, and reconnect your speakers and input

sources. If the AV receiver turns off when you set the

volume to maximum, disconnect the power cord, and

contact your Onkyo dealer.

Audio

There's no sound or it's very quiet

• To listen to an audio source that's connected to an

HDMI input, make sure that input is assigned to an

input selector (page 39). On the TX-SR506, HDMI

audio is passed through the AV receiver and can only

be heard from your TV.

• To listen to an audio source that's connected to an

OPTICAL or COAXIAL input, make sure that input is

assigned to an input selector (page 41).

• Make sure that all audio connecting plugs are pushed

in all the way (page 20).

• Make sure that the polarity of the speaker cables is

correct, and that the bare wire is in contact with the

metal part of each speaker terminal (page 16).

• Make sure that the speaker cables are not shorting.

90

ON/STANDBY

• Check the volume (page 45). The AV receiver is

designed for home theater enjoyment and has a wide

volume range for precise adjustment.

• If the MUTING indicator is flashing on the display,

press the remote controller's [MUTING] button to

unmute the AV receiver (page 46).

• While a pair of headphones is connected to the

PHONES jack, no sound is output by the main room

speakers (page 47).

• Check the digital audio output settings on the source

component. On some game consoles, such as those

that can play DVDs, the default setting is off.

• With some DVD-Video discs, you need to select an

audio format from a menu or with the AUDIO button

on your DVD player's remote controller.

• If your turntable doesn't have a phono preamp built-in,

you must connect one between it and the AV receiver.

• If your turntable uses an MC cartridge, you must con-

nect an MC head amp, or an MC transformer and a

phono preamp.

• Check the speaker settings (pages 67–71).

• If the digital signal format is set to PCM or DTS, set it

to Auto (page 48).

• If there's no sound from a DVD player connected to an

HDMI IN, check the DVD player's output settings,

and be sure to select a compatible audio format.

Only the front speakers produce sound

• When the Stereo or Mono listening mode is selected,

only the front speakers and subwoofer produce sound.

• Check the Speaker Configuration (page 67).

Only the center speaker produces sound

• If you use the Dolby Pro Logic IIx Movie or Dolby

Pro Logic IIx Music listening mode with a mono

source, such as an AM radio station or mono TV pro-

gram, the sound will be concentrated in the center

speaker.

• Check the Speaker Configuration (page 67).

The center speaker produces no sound

• When the Stereo or Mono listening mode is selected,

the center speaker produces no sound (page 59).

• Check the Speaker Configuration (page 67).

The surround speakers produce no sound

• When the Stereo or Mono listening mode is selected,

the surround speakers produce no sound.

• Depending on the source and the current listening

mode, not much sound may be produced by the sur-

round speakers. Try another listening mode (page 55).

• Check the Speaker Configuration (page 67).

Sours: https://www.manualslib.com/manual/115499/Onkyo-Tx-Sr506.html?page=90
HOW TO REST ONKYO Receiver/ Factory Reset fix!!!!!!

Appendix, Troubleshooting – Onkyo AV RECEIVER HT-RC330 User Manual

background image

43

En

Appendix

Troubleshooting

If you have any trouble using the AV receiver, look for a
solution in this section. If you can’t resolve the issue
yourself, contact your Onkyo dealer.

Can’t turn on the AV receiver

The AV receiver turns off unexpectedly

When the power is restored after a power
interruption, “CHECK SP WIRE” appears on the
display

There’s no sound, or it’s very quiet

If you can’t resolve the issue yourself, try resetting the
AV receiver before contacting your Onkyo dealer.
To reset the AV receiver to its factory defaults, turn
it on and, while holding down

VCR/DVR, press

ON/STANDBY. “Clear” will appear on the display

and the AV receiver will enter Standby mode.

Note that resetting the AV receiver will delete your
radio presets and custom settings.

To reset the remote controller to its factory defaults,
while holding down RECEIVER, press and hold down
HOME until the remote indicator lights (about 3
seconds). Within 30 seconds, press RECEIVER
again.

The on-screen setup menus appear only on a TV that
is connected to the

HDMI OUT. If your TV is

connected to the

MONITOR OUT V or the

COMPONENT VIDEO OUT, use the AV receiver’s
display when changing settings.

Power

Make sure that the power cord is properly plugged
into the wall outlet.

Unplug the power cord from the wall outlet, wait
five seconds or more, then plug it in again.

When the set Auto Standby starts running, the AV
receiver will automatically go standby.

34

HOME

RECEIVER

Remote indicator

The protection circuitry has been activated.
Remove the power cord from the wall outlet
immediately. Disconnect all speaker cables and
input sources, and then leave the AV receiver with
its power cord disconnected for 1 hour. After that,
reconnect the power cord and set the volume to
maximum. If the AV receiver stays on, set then the
volume to minimum, disconnect the power cord, and
reconnect your speakers and input sources. If the AV
receiver turns off when you set the volume to
maximum, disconnect the power cord, and contact
your Onkyo dealer.

Audio

Press SPEAKERS A or B to turn on the speaker
indicator that you want to output sound.

26

Make sure that the digital input source is selected
properly.

30

Make sure that all audio connecting plugs are pushed
in all the way.

12

Make sure that the inputs and outputs of all
components are connected properly.

13-15

Make sure that the polarity of the speaker cables is
correct, and that the bare wires are in contact with
the metal part of each speaker terminal.

11

Make sure that the input source is properly selected. 18

Make sure that the speaker cables are not shorting.

11

Check the volume. The AV receiver is designed for
home theater enjoyment. It has a wide volume range,
allowing precise adjustment.

18

If the MUTING indicator is flashing on the display,
press the remote controller’s MUTING to unmute
the AV receiver.

28

While a pair of headphones is connected to the
PHONES jack, no sound is output from the
speakers.

28

If there’s no sound from a DVD player connected to
an HDMI IN, check the DVD player’s output
settings, and be sure to select a supported audio
format.

49

Check the digital audio output setting on the
connected device. On some game consoles, such as
those that support DVD, the default setting is off.

With some DVD-Video discs, you need to select an
audio output format from a menu.

If your turntable uses an MC cartridge, you must
connect an MC head amp, or an MC transformer.

14

Make sure that none of the connecting cables are
bent, twisted, or damaged.

Not all listening modes use all speakers.

23

Specify the speaker distances and adjust the
individual speaker levels.

31

The input signal format is set to “PCM” or “DTS”.
Set it to “Off”.

34

Sours: https://www.manualsdir.com/manuals/206913/onkyo-av-receiver-ht-rc330.html?page=43

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